Gulnaz Mahir appointed as Director of Customer Service

Bank of Maldives PLC (BML) has appointed Gulnaz Mahir as the Director of Customer Service.

The bank of released a statement saying that Gulnaz joins the Bank with over 13 years of experience in the field of customer experience management, digital transformation and revenue management.

She most recently held the position of Head of Customer Care at Ooredoo Maldives. Gulnaz holds a Master’s degree in Economics and Finance from the University of Bristol, UK.

CEO and Managing Director of Bank of Maldives, Tim Sawyer said that he is delighted to welcome Gulnaz to the Bank as the bank drives forward its strategic focus on enhancing customer experience.

“The newly created position of Customer Service Director reflects the commitment of the Bank to improve service standards; and with her strength and experience in the field, I am confident Gulnaz will make a positive contribution to the Bank.” Sawyer said.

BML is the largest bank and one of the largest employers in the Maldives, with 99 percent of its staff-base being proud Maldivians. The Bank takes great pride in implementing forward-looking human resources policies to ensure the highest professional standards of employee recruitment, development and reward. The Bank holds regular events to honor its top performing staff and to recognize their loyal service.